|This policy addresses personal privacy matters. Its purpose
is to explain, in general terms, what sort of personal information we
holds and why we hold it, and how we collect, use and disclose that
information. In this policy, where we refer to “you” or “your”, we are
referring specifically to natural persons as opposed to other entities such as
partnerships, trusts and companies.|
We are committed to safeguarding the privacy of any
personal information individuals are required, or may choose, to give to us.
This policy represents our position on the management of personal
information. It also reflects the requirements of the Privacy Act and has been
prepared with the assistance of publications issued by the Office of the
Federal Privacy Commissioner.
How do we collect personal information?
We will only ask for the personal information it reasonably requires to do
business with you. Most information is obtained through online forms at our
website. We may also collect personal
information via phone or through hardcopy forms.
We will not collect non-publicly available personal information about you
without your consent and will not buy, rent or otherwise acquire information
about you from third parties (such as marketing agencies) without your prior
What information do we collect? How do we use it?
The personal information we may collect about you is dependent, to some
extent, upon your relationship with us. The following are some
examples of the types of personal information that we may collect from
- When you sign up for our newsletter, we need only
an email address, which we use to send the newsletter you requested.
- When you submit any suggestion, recommendation,
or comment we also ask for your email address although we will not publish your
email address without your prior approval. We may use this information to
contact you in clarifying any issues you raised.
- When you enter a contest or other promotional
feature, we may ask for your name, address, and email address so we can
administer the contest and notify winners. We may also use the
information collected to market certain services or products to the
contestants. Where we intend to do this, it will advise the
contestant of this in the contest’s terms and conditions
- We may also use the information we collect to
notify you about important functionality changes to the website, new services, and special offers we think you'll find valuable.
|An overview of how we use and disclose personal information|
Subject to the exceptions set out in the National Privacy
Principles (for example, the disclosure of personal information when allowed or
required by law), we will only use and/or disclose your personal
(a) the primary purpose for which it is collected; or
(b) a related purpose, where you would reasonably expect that it be
used and/or disclosed without your further consent.
Will we send you marketing material in the mail and email and what can you do to stop that?
A related purpose for which we collect personal information may be
marketing. However, if this is not the
case, we are entitled to send marketing material to you provided it
gives you a chance to stop or “opt-out” of receiving this material.
We will set out in all our standard marketing material details of simple steps
that you can take to stop receiving marketing material.
We will not charge you any additional cost or in any way disadvantage you if you choose to opt out of
receiving marketing material.
When do we share information?
We will not disclose your personal information to a third
party for marketing purposes unless we have obtained your express
consent or you have “opted-in”, that is, you have expressly agreed to your
personal information being disclosed to a third party.
We may provide aggregate statistics about our customers,
sales, traffic patterns, and related site information to reputable third-party
vendors, but these statistics will include no personally identifying
We may release personal information when
we believe, in good faith, that such release is reasonably necessary to comply
with law or to protect our rights, property or safety of our
users, or others.
We may disclose your personal information to a likely or actual buyer of the whole or part of the
our business, if reasonably necessary for such a sale.
Security measures we adopt to protect personal information
We store personal information in a range of paper-based and electronic forms:
Security – Where personal information is stored in physical form, we
will use access control measures such as keyed access and security alarms to
deter and detect unauthorised access.
(b) Computer and Network Security – we adopt a number of security measures to protect
information from unauthorised access to its computer systems which include:
- access control for authorised users such as user passwords and screen saver passwords;
- limiting access to shared network drives to authorised staff;
- virus checking;
- specialised IT support to deal with security risk.
(c) Communications Security – Transmission of personal information may involve insecure telecommunications lines.
Security of this personal information is enhanced by:
- checking facsimile numbers before sending personal information, and confirming receipt;
- passwords required for some internet transmissions;
- checking identity before giving out any personal information;
- encryption of data for high risk transmissions.
|Personal information in our possession may be
retained in archival storage. Generally we will destroy personal
information after a period of seven (7) years following its collection unless
it is required, or may be required, to be kept for a longer period because of
the purpose(s) for which it was originally collected.|
Access to your
personal information held by us.
If you want access to your personal information held by us, you should put your request in writing and clearly identify the
personal information you seek access to. This is important to ensure that the
information can be retrieved quickly and cheaply. All requests for access must be addressed to The Privacy
Compliance Officer (see contact details below).
Depending on the circumstances, we reserve the
right to charge you a reasonable administrative fee. For example, our
reasonable administrative costs might include:
reasonable staff costs in locating and collating the information;
reasonable reproduction or photocopying costs; and
reasonable costs involved in having someone explain the information to you.
In some instances, we may not release the personal
information. For example, if the information reveals a formula or the fine
details of a commercially sensitive decision-making process, then, in these
instances, we may decide to give you an explanation of the
commercially-sensitive decision rather than direct access to the information.
Alteration of records containing personal information
We will take reasonable steps to correct any personal information that is inaccurate.
Our use of "cookies"
"Cookies" are small
pieces of information that a website transfers to your computer’s hard drive
for record-keeping purposes. Our cookies do not contain any personally
identifying information, but they do enable us to track site traffic patterns.
We use this information to improve our design, layout and service to
users. Most web browsers automatically accept cookies, but you can change your
browser settings to prevent that. Even without a cookie, you can still use all
of the features on our site.
Accountability and complaints handling
If you wish to make a complaint to us about a possible breach of privacy, the
complaint should be in writing and clearly set out the nature of the complaint.
The complaint should be addressed to The Privacy Compliance Officer (see contact details below).
Individuals inquiring about their rights and remedies for breaches of privacy can access detailed
information at the Australian Privacy Commissioner’s website, www.privacy.gov.au.
How changes to this policy will be notified
may be necessitated by a variety of factors, including, but not limited to, operational and
procedural changes and/or the changing legal environment in which we
will be updated with the amendments highlighted. The change will be effective
Our Web Site contains links to other sites not affiliated with us. These sites have their own policies and practices about on-line
privacy, and we cannot be responsible for the privacy practices or the
content of these unaffiliated websites.
Other Privacy issues
Whenever you post unprotected personal information on-line in areas
accessible to others - eg chat areas and message boards- that information can
be collected and used.
Ultimately you are the one who can
best control the secrecy of your passwords and account details. You should be
careful when you are online.
How to contact us